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(* indicates an answer is required)

Help improve Customer Service. Please complete the form below after your service request has been completed.

 
  *1.   Please rate your overall satisfaction with TSS Services:
Excellent   Good   Satisfactory   Poor  
 
    2.   Help Desk Analyst who took your call:   
 
    3.   If you didn't talk to a Help Desk Analyst, how did you reach the Help Desk:
email
voicemail
self-service online form
Other (please explain):
 

If you answered question 3, please skip question #4.

 
    4.   Please rate the service provided by the Help Desk Analyst who took your call:
  Extremely Satisfied Very Satisfied Just Satisfied Somewhat Dissatisfied Very Dissatisfied Not Applicable
Telephone response time
Professionalism and courtesy
Ability to communicate clearly
Overall, how satisfied were you with the phone call?
 
    5.   Please enter your work order number (if applicable):   
 
  *6.   Technician(s) who worked on your problem:   
 
  *7.   Please rate the service provided by the Technicians:
  Extremely Satisfied Very Satisfied Just Satisfied Somewhat Dissatisfied Very Dissatisfied Not Applicable
Professionalism and courtesy.
Explanation of the cause of the problem.
Explanation of the work that was done to fix the problem.
Resolved within a reasonable timeframe.
Overall, how satisfied were you with the service provided?
 
    8.   Please submit any other comments:
 
    

 

 

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