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Extremely Satisfied Very Satisfied Just Satisfied Somewhat Dissatisfied Very Dissatisfied Not Applicable Telephone response time Professionalism and courtesy Ability to communicate clearly Overall, how satisfied were you with the phone call?
Extremely Satisfied Very Satisfied Just Satisfied Somewhat Dissatisfied Very Dissatisfied Not Applicable Professionalism and courtesy. Explanation of the cause of the problem. Explanation of the work that was done to fix the problem. Resolved within a reasonable timeframe. Overall, how satisfied were you with the service provided?