Services and Support offered by TSS to Faculty & Staff

This page contains access to technical support for the software products and equipment used at Chandler Gilbert Community College. When you select a topic below, you will be taken to a page that will ask you for pertinent information about the problem. Providing this information will allow to respond quickly and efficiently to whatever problem you may be experiencing

Online Request Center

• Review and submit technical assistance work orders online
  

Emergency Response

• For Stop Work outages outside of normal work hours only
• Please check the Incident Status weblog to see if incident is already reported
• For Power, A/C, or Water outages, call Facilities @ x27285
• For Blackboard outages, check System Status

Password Resets

• CGCC Network Account including Portal
• MEID/Email Online Password Reset Form

• Email/MEID Account Access/Information links:
  • E-mail/Personal Administration Tool (PAT)
  • Calendar
  • Blackboard
  • Human Resource Self Service (HRMS)
  • Student Information System (SIS)
  • District Office Network

Printer Support

• Setup
• Paper Jams
• Repairs
• Fax Machines

Software & Application Support

• Index of Supported Software Applications
• Installation of new software
  • Classroom
  • Non-Classroom
• Repair of existing software
  • Classroom
  • Non-Classroom

Hardware Support

• Index of Standard Equipment
• Repair Existing Hardware

Phones

• Department Secretary Phone Setup/Repair Request Forms For Other Employees
  
• Change Phone Display
• Request a Voice Mailbox
• Regular Employee Phone Repair/Request Information forms
  
• How to Request a Phone Service...
• How to Set Up a Teleconference
  
• Request a Personal Long Distance Code
• Repair NEC/Cisco IP Phone

Computer Accounts for Faculty and Staff (Department Secretaries fill these forms out for whatever employees may need)

• For New Employees
  • Accounts and configuration for network, e-mail and Calendar
  • Equipment request including computer and phone
• For Existing Employees
• Change Accounts for Existing Employees
• Give Access to Department Group Folders
• Request for Updated Equipment
• Configure a Workstation for an Existing Employee
• Create Distribution List/Change Mailbox Size
• Checkout of Existing Employee
• Leaving MCCCD
• Transferring

Media Services

• Set up and Repairs for Projectors & Televisions
• Set up and Repair of Sound Systems

Other Services Supported

• Tutorials/ Self Help
• Email Address Search
• How to set up a Virtual Private Network(VPN)
• Microsoft e-Academy Software Purchase Program
• Wireless Network Access
• Podcasting
• Webmaster Services
• STARS Design Services
• Instructional Technology Faculty Development
• Student Support / Computer Lab