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TSS (Technical Support Services)
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Technical Support Services Commitment to:
Customer Service
As a member of the Technical Support Services staff it is my personal responsibility to inform, respect, and support faculty, staff and students' needs for technical assistance.
I will commit to improving my:- Communications; by providing information on work order status and estimated time needed to review and resolve any associated problems.
- Customer Response; by providing realistic delivery times based on the nature of the request. TSS will answer your request for information promptly, usually within 24 hours of receipt.
- Courtesy and Respect; committed to serve customers by providing accurate information in a timely and helpful manner. We are dedicated to treating our customers with respect and courtesy at all times.
- Solution Seeking; by taking responsibility for and involve you in, the process of researching, evaluating, and implementing solutions and improvements.
- Approachability and Ease of Contact; by focusing on building our working relationship with our customers, and encouraging collaboration within our team and to our customers.
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