BANKING

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, how to meet and greet customers, how to tell date and time, and simple customer service phrases. Banking-specific Spanish covers the essentials in communicating with your Hispanic customers, such as banking terminology, cashing and depositing checks, how to handle check problems and identification difficulties, opening an account, taking credit applications, and credit card and loan information.

BUILDING AND FIRE INSPECTORS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, greetings, numbers and measurements, how to tell date and time, and common terms and directions. Job-specific material includes everyday questions, safety, colors, fire and building inspection terminology, as well as reference materials such as the areas in a house, apartment, or commercial building, and building materials and hardware.

CAR AND TRUCK DEALERS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, everyday questions, how to meet and greet customers, numbers, and how to tell date and time. Important customer service material such as sales assistance and directions, basic financing, money, payments, applications, will be covered in addition to automotive terminology, service, and repairs.

CITY AND COUNTY GOVERNMENT

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting, how to tell date and time, and financial transactions. Specific course material covers licenses, payments, service phrases, citizen questions, applications and forms. Additionally, city and county services such as park and pool rules, water leaks and problems, trash, recycling, street repairs, and library services will be taught as well.

COMMERCIAL CONSTRUCTION

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, numbers and measurement, how to tell date and time, and common terms and directions. Construction-specific Spanish covers the essentials in communicating safety and work guidelines, and construction expectations. These include safety expressions, how to handle accidents and emergencies, cleanup, hiring expressions, house and building areas, tools, building materials, and common hardware items.

COURT SYSTEMS

This program is designed for court clerks, deputy clerks, administrators, and court staff. Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting, how to tell date and time, numbers, common terms and directions. Basic communication with Spanish-speaking plaintiffs and defendants will include greeting them and providing them with basic information and directions in Spanish, briefly explaining court procedures and policies in Spanish, as well as answering basic questions and communicating court information in Spanish.

CUSTOMER SERVICE

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, how to meet and greet customers, how to tell date and time, and simple customer service phrases. This course focuses on effectively understanding and dealing with customer questions, as well as practical interaction such as making appointments, accounts and payments, taking applications.

FIREFIGHTERS & EMS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, how to tell date and time, and common terms and questions. EMS-specific Spanish includes how to gather personal information, pregnancy questions, identifying family, pain assessment, medical questions, paramedic instructions, injuries, symptoms, and body parts. Firefighting-specific Spanish includes questions, locating people, street orders, and fire terms.

GOLF COURSE SUPERINTENDENTS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, how to meet and greet customers, how to tell date and time, numbers, and measurements. Coursework includes supervisory expressions, such as common terms and directions, safety expressions, job rules, hiring questions, in addition to basic terms relating to planting, cleanup, tools, maintaining machinery, golf terms and maintenance, and building locations.

HEALTH CARE

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting patients, how to tell date and time, and common terms and questions. Workplace Spanish® prepares you for situations in the office, clinic, and hospital, such as every day questions, making appointments, and patient examination. Medical terminology is also covered at length, such as common symptoms and illnesses, injuries and trauma, body parts, medicines, specialists, dosages, and measurements.

HOME BUILDERS AND CONTRACTORS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, everyday questions, how to meet and greet customers, numbers and measurement, how to tell date and time, and common terms and directions. Workplace Spanish® also covers supervisory expressions, such as basic hiring, job rules and safety, directions and orders, troubleshooting, and cleanup. Additional terms covered are house rooms and areas, hand and power tools, materials, and appliances, paint and colors, and common hardware items.

HUMAN RESOURCES

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting, how to tell date and time, and financial transactions. Service and hiring terminology includes service phrases, interviewing applicants, follow-up, and scheduling. Pay and performance terms are also covered, such as pay and benefit terms, rules and expectations, how to handle job conflicts, accidents, and emergencies.

HOSPITAL AND NURSES

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting patients, how to tell date and time, and common terms and questions. Specific hospital terminology covers common phrases and questions, departments and directions, admissions and outpatient appointments. Preparation for bilingual communication in a hospital is given through medical terminology, covering symptoms, illnesses, surgeries, blood types, body parts, and organs, as well as specific hospital situations such as triage, lab work, daily care, maternity care, physical therapy, and discharge instructions.

LANDSCAPERS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, everyday questions, how to meet and greet customers, numbers and measurement, and how to tell date and time. Supervisory expressions include common terms and directions, safety expressions, job rules, and questions for everyday and hiring situations. Also covered are basic landscaping terms and expressions, such as planting and cleanup, tools, how to maintain machinery, golf terms and maintenance, and building and house locations.

MANUFACTURING

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, everyday questions, how to meet and greet customers, numbers and measurement, and how to tell date and time. Manufacturing terminology covered includes basic factory terms, supplies, equipment, tools, and cleanup. Safety and supervisory expressions are also taught, such as interviewing applicants, creating schedules, safety information, quality standards, and frequent questions.

PHARMACISTS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting customers, how to tell date and time, and common terms and questions. Workplace Spanish® covers pharmacy conversation essentials, such as customer and insurance information. Pharmaceutical terminology covers drug and medical terminology, like Rx and OTC medicines, warnings and storage, dosage instructions, common medical symptoms, illness and injuries, and body parts and organs.

POLICE OFFICERS & 9-1-1

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, numbers, colors, and how to tell date and time. Preparation for police situations includes terminology for field interviews, identifying people, traffic stops, officer safety, DUI's and drug stops, burglary, domestic violence, victim and witness questions. 9-1-1 terminology includes dispatch calls, locating callers, motorists, and injuries.

REALTORS AND LANDLORDS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, how to meet and greet customers, how to tell date and time, and common terms and phrases. Workplace Spanish® covers essentials for the real estate agent and landlord, such as house and apartment rooms and areas, financing terms, customer information, showing homes, rental information, applications, rent specifications, rules and troubleshooting, repairs and maintenance.

RETAILERS AND SUPERMARKETS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, how to meet and greet customers, how to tell date and time, weights, measurements, and simple customer service phrases. Specific customer service terminology and expressions includes customer assistance, money terms, cashier terminology, directions, delivery, and loss prevention. Also covered is service and merchandise terminology, such as money orders, utility payments, and supermarket departments.

RESTAURANT AND FOOD SERVICE

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, how to meet and greet customers, how to tell date and time, and common terms and phrases. Specific supervisory expressions include interviewing applicants, hiring terminology, job conflicts and phone calls, rules and expectations, food and personal safety, directions, cleanup, and cooking commands. Restaurant reference terms covered include restaurant equipment, meal and beverage terms, and food terminology.

SUPERVISORS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting, how to tell date and time, directions, numbers, and measurements. General expressions relating to interviewing, scheduling, and safety information will be covered in addition to specific supervisory expression such as quality standards, job performance, accidents, and emergencies.

TEACHERS AND SCHOOL ADMINISTRATORS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting, how to tell date and time, numbers, colors, common terms and directions. Basic communication with students and parents includes expressions of location, directions, subjects, activities, classroom equipment, registration and identification, and health problems.

TRAVELERS AND TOURISTS

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting, arrival at immigration, customs, hotels, how to tell date and time, numbers, and money. You'll be able to get around your destination with basic directional, shopping, and dining expressions. Health and safety terms are also included.

UTILITY COMPANIES

Begin your Workplace Spanish® training with basic culture and language tips, and Spanish pronunciation. You'll quickly move on to basic expressions, meeting and greeting, and how tell date and time. Utility and service expressions include handling questions in the office, taking payments, new service applications, and various service issues. Specific field phrases and communication include phone questions, appointments, gas, electric, telephone, and cable installation, trash, sanitation pickup, and house locations.