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Certificate of Completion Checksheet
Microsoft Desktop Support Technology
2007-2008 Catalog Year
Student Name
 Credits Required
     18-19		 Major
     Microsoft Desktop Support Technology (5473)
Student ID
 Minimum G.P.A.
     2.00		 Catalog Year
     2007-2008

The Certificate of Completion (CCL) in Microsoft Desktop Support Technology is designed to provide training to work in an entry-level computer maintenance and help-desk position. Students will develop the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. Courses in the program also help to prepare for the Microsoft Certified Desktop Support Technician (MCDST) examinations.
Program Prerequisites (2 Credits) CR GR CRS/SEM Comments
In lieu of the courses listed below, students with experience in the information technology field may meet these program prerequisite requirements with the permission of the instructor.
BPC/CIS121AB - MS-DOS Operating System
 1
CIS102 - Interpersonal and Customer Service Skills for IT Professionals
 1

Required Courses (18-19 Credits) CR GR CRS/SEM Comments
BPC110 - Computer Usage and Applications or
CIS105 - Survey of Computer Information Systems
 3
BPC170 - Computer Maintenance I: A+ Prep
 3
CIS190† - Introduction to Local Area Networks or
CNT140 - Cisco Networking Basics or
MST140 - Microsoft Networking Essentials
 3-4
MST141† - Supporting Microsoft Windows Client Operating Systems
 3
MST142† - Supporting Applications on Microsoft Windows Client Operating Systems
 3
MST150XP - Microsoft Windows XP Professional
 3
Program Notes:
Students must earn a grade of "C" or better in all courses within the program.
† indicates course has prerequisites and/or corequisites.

 
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